Pet Policy
Summary
Pets are permitted only in specifically designated units and only when every requirement in this policy has been met. Advance disclosure at the time of booking, pet documentation, and payment of the pet fee for each pet and each stay are mandatory.
Pet-Friendly Units
- •Unit 164 - Homelike Building
- •Unit 309 - Helbor Building
- •Unit 1917- Setin Building
All other units, without exception, are not pet-friendly and pets are prohibited from entering under any circumstances.
Rules
- •The presence of a pet must be disclosed in advance at the time of booking. Pet accommodation is subject to prior validation by the team.
- •Only small and medium-sized dogs and cats are accepted. A maximum of 2 (two) pets is permitted per booking.
- •The pet fee is R$350 per animal, per stay, in pet-friendly units.
- •An up-to-date vaccination record and valid health certificate must be submitted before arrival at the condominium.
- •We do not accommodate dog breeds treated as aggressive under the applicable rules and practices in São Paulo, including, but not limited to: Pit Bull, Rottweiler, Doberman, Fila Brasileiro, American Staffordshire Terrier, Neapolitan Mastiff.
- •The pet must remain under the guest's direct responsibility throughout the stay. It is prohibited to leave the pet alone in the property under any circumstances.
- •Abandoning a pet in the property, whether during the stay or after check-out, is strictly prohibited.
- •The property must be returned in an appropriate hygienic condition, without pet hair, strong odors, or pet-related waste.
Penalties
- •Attempting to bring a pet into a non-pet-friendly unit results in a R$2,000 fine, automatically charged against the security deposit, and cancellation of the booking without refund.
- •Even in a pet-friendly unit, accommodating a pet without prior disclosure in the booking in order to avoid the pet fee is a serious violation and results in a R$2,000 fine per pet, automatically charged against the security deposit, and cancellation of the booking without refund.
- •Abandoning the pet, leaving the animal without appropriate supervision, or maintaining it in inadequate conditions results in a fine, full retention of the security deposit, recovery of all costs related to emergency care, rescue, cleaning, and property repairs, and notification of the competent authorities as required by applicable law.
- •If excessive pet hair is found in the property or pet hair is found on beds, sofas, or linens, an additional professional sanitization fee is charged, including mattress and sofa cleaning.
Acceptance
By making a booking that includes a pet, the guest confirms that they are aware of and accept all conditions of this policy and assume full responsibility for the animal throughout the stay.
The guest acknowledges that failure to comply, including nondisclosure, neglect, or abandonment, may result in fines, retention of the security deposit, additional charges, and applicable legal measures, without refund.
