Damage and Fines Policy

Damage and Fines Policy

Rules

• •The booking holder is fully responsible for their own actions and for the actions of every occupant associated with the booking (see General Policies).
• •The property, furniture, appliances, equipment, linens, and household items must be used properly and returned in the same condition in which they were provided, subject to normal use.
• •Any damage, breakage, loss, or missing item must be reported immediately.
• •When a damaged or missing item forms part of a set (for example, a sheet set, set of glasses, or towel set), the charge is based on replacement of the complete set.
• •Any damage or item replacement is charged based on: The cost of a new equivalent item, shipping or delivery costs (where applicable), and an additional 20% of the total amount to cover operational costs, logistics, and emergency replacement.
• •Damage involving bodily substances or personal-use products, including but not limited to makeup, tanning products, excessive perspiration, blood, feces, urine, semen, is treated as irreparable damage to the affected item. Affected items are discarded immediately and replacement is made with a new equivalent item, charged in full to the guest.
• •Improper disposal of materials into the plumbing system, including toilet paper, sanitary pads, wet wipes, condoms, or any other unsuitable material that causes a blockage or damage to the plumbing system, is treated as damage to the property. All unclogging, maintenance, and resulting repair costs are charged in full to the guest.
• •Damage is assessed after check-out based on cleaning-team reports, photographic records, condominium reports, and technical assessments or supplier estimates.
• •A report describing the damage and corresponding costs is sent to the guest within 7 (seven) business days after check-out (see Security Deposit Policy).

Fines Table

• •Smoking anywhere in the property, including balconies: R$2,000 fine.
• •Use of cigarettes, vapes, cigars, hookahs, candles, or any item that produces smoke or an open flame: R$2,000 fine.
• •Pet in a non-pet-friendly unit: R$2,000 fine (see Pet Policy).
• •Pet accommodated in a pet-friendly unit without prior disclosure: R$2,000 fine per pet (see Pet Policy).
• •Improper disposal of trash: fine as established by the condominium regulations (10 times the lowest condominium fee), passed on in full to the guest.
• •Unauthorized late check-out: R$300 fine plus R$150 for each additional hour of delay (see Check-in and Check-out Policy).
• •Entry or presence of an unauthorized visitor: R$300 fine plus the applicable additional-guest daily charge (see Occupancy and Visitors Policy).
• •Occupancy above the permitted limit: R$500 per excess person, per day.
• •Unauthorized rotation or substitution of guests: R$1,000 per occurrence.
• •Parties or events: R$2,000 fine and termination of the stay.
• •Excessive noise: R$500 per occurrence.
• •Extraordinary cleaning: charge starting at R$400.
• •Loss or failure to return items such as remotes, access tags, or keys: replacement cost plus 20%.

Charges and Enforcement

• •Amounts are recovered by partial or full application of the security deposit (see Security Deposit Policy) and, where necessary, an additional charge.
• •When total damage and fines exceed the security deposit, the guest must pay the difference within 7 (seven) business days after notice.
• •Failure to pay authorizes formal collection based on the signed contract (see Contract Signature Policy), applicable legal action, and, where legally permitted, reporting to credit-protection services.
• •Damage or other circumstances that prevent the next guest from checking in result in a charge for the full value of the lost subsequent booking, including fees and operational costs.
• •Serious violations result in immediate termination of the stay, required departure from the property, and forfeiture of amounts paid (see Cancellation Policy).