Cancellation Policy

Cancellation Policy

Rules

• •All bookings are made on a non-refundable basis except where this policy expressly provides otherwise.
• •Under the Brazilian Consumer Protection Code (CDC), the guest may request cancellation and a refund within 7 (seven) calendar days after making the booking, provided the request is made before the stay begins.
• •For bookings made fewer than 7 (seven) days before check-in, the deadline to request cancellation is 11:00 a.m. local time on the scheduled check-in date.
• •For same-day bookings made after the official check-in start time, cancellation with a refund is not available (see Check-in and Check-out Policy).
• •When a cancellation qualifies for a refund under this policy, 12% (twelve percent) of the total amount paid is retained to cover operational, administrative, and transaction-processing costs.

No full or partial refund is provided for:

• •Cancellation outside the deadlines stated above
• •Changes of dates
• •Reduction of the length of stay
• •No-show
• •Early departure

Failure to complete mandatory requirements before arrival at the condominium is not grounds for a refund, including signing the contract, providing the security deposit, submitting identification documents, missing documentation, failure to comply with occupancy rules, or attempted unauthorized accommodation.

Penalties

• •Cancellations made outside the deadlines established in this policy result in full retention of the booking amount, with no refund.
• •In the event of a no-show, the full booking amount remains due and non-refundable.
• •In the event of early departure, amounts already paid are not refunded, and the full originally booked period remains chargeable.
• •If the guest's failure to comply with the rules prevents check-in or causes termination of the stay, no refund is due and the full amount is retained.