Transparency

Policies

All rules and conditions for accommodation, housing, and the use of our services. Transparency is part of our commitment.

Operational Policies

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General & Rules

General rules for accommodation, conduct, and responsibilities.

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Cancellation

Conditions for cancellation, modifications, and no-shows.

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Security Deposit

Security deposit, conditions, and release.

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Identification

Mandatory documentation for check-in.

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Contract

Mandatory electronic signature and validity.

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Pets

Rules regarding animals, pet-friendly units, and penalties.

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Damages & Fines

Responsibilities, fines table, and procedures.

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Check-in / Check-out

Times, early check-in, late check-out, and fees.

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Occupancy & Visitors

Maximum capacity, visitors, and access rules.

Legal Policies

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General Terms and Conditions

Conditions of use, responsibilities, and legal provisions.

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Privacy Policy (LGPD)

Collection, treatment, and protection of personal data.

Do you have questions about any policy?

Our team is available to clarify any queries.

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For Guests

For Property Owners

Neighborhoods

Resources