Security Deposit Policy

Security Deposit Policy

Rules

• •The security deposit is mandatory for every booking, without exception, and is a prerequisite for check-in. It must be provided before arrival at the condominium (see General Policies and Check-in and Check-out Policy).
• •The security deposit, contract signature, and submission of identification documents must all be completed before arrival. Timely completion is the guest's sole responsibility.
• •Once the contract, security deposit, and documents have been validated, processing and access authorization by the building's front desk takes approximately 30 to 60 minutes.
• •The security deposit may be provided by credit card or PIX.
• •When provided by credit card: The card must be in the same name as the booking holder and person signing the contract (see Contract Signature Policy). The cardholder is treated as a guest on the booking for purposes of documenting the service relationship and maintaining the required records.
• •When provided by PIX: The amount must be transferred in accordance with the payment instructions provided. Any refund is made exclusively to the same originating account from which the PIX payment was received, without exception.
• •The security deposit is not payment for accommodation or a fee. It is solely a temporary financial guarantee against occurrences arising during the stay.
• •The security deposit is released within up to 48 (forty-eight) business hours after check-out, allowing time for inspection of the property, verification of the property's condition, and receipt of any notices or fines issued by the condominium.
• •If there is no damage, violation, or outstanding amount, the security deposit is released or refunded in full within the stated period.
• •If damage, missing items, misuse, additional cleaning, or fines are identified: The security deposit remains retained until the matter has been fully assessed. Service estimates, replacement-item pricing, or other loss assessments may be obtained.
• •A detailed report describing the items, occurrences, and corresponding costs is sent to the guest within 7 (seven) business days after check-out.
• •During the assessment period, the security deposit remains retained until the process is completed. If the assessed amount is less than the security deposit, the remaining balance is returned to the guest. If the assessed amount exceeds the security deposit, the guest is responsible for paying the difference (see Damage and Fines Policy).

Penalties

• •Failure to provide the security deposit within the required timeframe results in blocked check-in and cancellation of the booking without refund (see Cancellation Policy).
• •In the event of damage, loss, missing items, violations, or breach of the rules, the security deposit may be applied in whole or in part to cover the resulting costs and may remain retained until the assessment is completed and the report is issued.
• •If the assessed costs exceed the security deposit, the guest must pay the difference within 7 (seven) business days after notice. Failure to pay authorizes the adoption of applicable legal collection measures based on the signed contract and these policies, including, where legally permitted, reporting the debt to credit-protection services.